Improve Your Performance
Workshops
Keynote Speeches
On-Site Consulting
"I feel very positive about my job after what I learned. I can't wait to get back to my job to do my best."
Frontline Staff,
Manitoba Natural Resources - Parks Branch |
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Workshops for Improved Performance
Provide your leadership team and frontline staff with professional development opportunities to help them excel and enhance the effectiveness of your organization. Consider some of these topics for your organization, team or conference. All workshops are custom tailored to meet your specific needs whether it be one hour, one day or a series of workshops.
Please choose a workshop topic to learn more:
Communication
- Interpersonal Communication
- Winning Proposals
- Written Communication
- Facilitation Skills
Leadership
- Motivating People
- Teambuilding
- Effective Feedback
Customer Service
- Five Steps to Service
- Telephone Service
- Upset Customers
Workplace Morale
- Understanding Others
- Respectful Workplace
- Staff Recognition
- Celebrate Strengths
Communication
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Communicate with power and grace.
Designed to help anyone become a more confident, effective and powerful communicator.
Learn:
- The process of communication.
- The good, bad and ugly – what really happens.
- The most powerful skill for successful communication.
- The role of personalities in communication.
- Five steps to effective communication.
- How to use these steps at work and at home.
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Write proposals and funding applications that win.
Designed for anyone wanting to write more effective sales proposals or funding applications.
Learn:
- The key components of winning proposals.
- The secret psychology of winning proposals.
- The step-by-step process of writing proposals.
- What the selection committee really wants to know.
- Common pitfalls to avoid.
- Where to begin your search for funding.
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Become a more confident and effective business writer.
Designed to provide tips, tools and techniques to improve internal and external written communication.
Learn:
- The five C’s of effective written communication.
- How to get your message across more effectively.
- How to plan your written communication.
- Proper format and etiquette for today’s written communication.
- How to apply the five C’s to letters, memos and e-mail.
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Become a master facilitator.
Designed for anyone wanting to become a more effective and confident facilitator.
Learn:
- The characteristics of a great facilitator.
- How to engage adult learners.
- How to plan informative and inspiring sessions.
- Common mistakes to avoid.
- How to set up your training environment.
- How to add interest and pizzazz.
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| Contact Gerdi for one of these workshops! |
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Leadership
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Inspire employees to deliver their best.
Designed to help managers, business owners, supervisors and team leaders improve their leadership skills.
Learn:
- What employees want more than money.
- Why motivation and morale is a concern.
- Six fundamental leadership practices to improve employee morale and motivation.
- How to provide effective staff recognition.
- How to become a more effective leader.
- Success stories from other organizations.
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Create stronger, more effective teams.
Designed to provide team leaders and team members the necessary tips, tools and techniques to create stronger and more effective teams.
Learn:
- How well your team performs.
- How to work with others to achieve results.
- How to improve communication, problem solving and decision making within the team.
- How to make team meetings more productive.
- Five critical elements of an effective team.
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Provide effective, useful feedback to your staff.
Designed to provide managers, business owners and supervisors tips and techniques for providing positive and constructive feedback to employees.
Learn:
- The importance of feedback.
- The do’s and don’ts of providing feedback.
- How to provide positive feedback.
- How to provide constructive feedback.
- How to deal with reoccurring performance issues.
- Words to use and words to avoid.
- The right time and place for providing feedback.
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| Contact Gerdi for one of these workshops! |
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Customer Service
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Deliver customer service that counts.
Designed to provide frontline staff and managers information to improve their level of service.
Learn:
- The importance of customer service.
- What today’s customers expect.
- How to determine if you are meeting your customers’ expectations.
- Five steps to customer service that counts.
- How to deliver great customer service on the phone.
- How to handle customer complaints.
- How to develop an effective customer service strategy.
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Make favourable impressions over the telephone.
Designed to provide frontline staff tips and techniques for providing top notch service on the telephone.
Learn:
- How to apply the five steps to customer service on the telephone.
- Greetings that make favourable first impressions.
- Proper telephone etiquette.
- How to handle upset customers on the phone.
- The correct way to use voice mail and the hold button.
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Turn upset customers into satisfied, repeat customers.
Designed to give frontline staff the necessary skills to effectively serve upset customers.
Learn:
- Why customers get upset.
- What really goes on in the mind of upset customers.
- Six steps to turn upset customers into satisfied, repeat customers.
- How to maintain a positive attitude after dealing with an upset customer.
- How to say “no” to customers.
- Words to use and to avoid when serving upset customers.
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| Contact Gerdi for one of these workshops! |
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Workplace Morale
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Understand yourself and others better.
Designed for anyone wanting to learn more about themselves and how to improve relations with others. Based on the Myers Briggs Type Indicator.
Learn:
- To identify personal preferences using the Myers Briggs Type Indicator.
- To recognize and appreciate the strengths of others.
- How to strengthen your communication, problem-solving and decision-making.
- How to work, live and play with different personalities.
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Build a positive work environment.
Designed for anyone wanting to eliminate gossip, rumors, cliques inappropriate material and other threats to a respectful workplace.
Learn:
- The key to a respectful workplace.
- Four threats to a respectful workplace.
- Where to draw the line between innocent fun and disrespectful behaviour.
- How to recognize and eliminate the threats.
- How to effectively manage complaints.
- How to create a respectful environment from top to bottom.
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Recognize, motivate and retain your employees.
Designed to provide managers, business owners, supervisors and team leaders low cost ideas for recognizing and appreciating their staff.
Learn:
- The importance of recognizing and appreciating staff.
- The right time and place for giving recognition.
- What to say and do when giving recognition.
- Low cost ideas for staff recognition.
- Staff’s perspectives on recognition and appreciation initiatives.
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Celebrate and appreciate personal strengths.
Designed to help you identify your strengths and how to recognize and appreciate the different strengths of the people around you. Join in the fun and celebrate!
Learn:
- Why people do what they do.
- Four key personality styles.
- Your own personality style.
- The preferences and motivators of each style.
- How to improve communication, leadership and teamwork by understanding personality styles.
- How to recognize and appreciate different personality styles.
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| Contact Gerdi for one of these workshops! |
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