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Communication Skills
Listen to This!
Listening is the most critical communication skill of all. It is so powerful that it can make or break a relationship. Whether it's with customers, co-workers, employees, supervisors, friends, kids or spouses, listening is the key to successful relationships.
While it seems like a simple task, most of us don't listen very well. We're usually thinking about something else, working on another task or too set in our ways to really pay attention.
Really listening requires concentration and a commitment to the other person. When done correctly, it sends a message that you care and want to understand that person. It is the greatest compliment you can give.
Whether you want to win over a customer, build a stronger work team or want to woo your sweetheart, it all starts with listening.
If you want proof, try these tips the next time you're speaking with someone. It may seem a little awkward at first, but it's guaranteed to work.
- Use body language to show you're listening (e.g. make eye contact, lean in, nod, etc.).
- Focus only on the speaker. Don't do anything else. (e.g. put down your pen, turn off the T.V., etc.)
- Ask questions. (e.g. Really? Tell me more. Then what happened?)
- Talk less than 40% of the time.
- Paraphrase to confirm your understanding.
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