Communication Skills Leadership Customer Service Workplace Morale


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Workplace Morale

SETTING THE COURSE FOR A RESPECTFUL WORKPLACE

If you’d like to address the issue of a respectful workplace or want to develop a respectful workplace policy, here’s a process to get you started. This simple to follow model can help you initiate conversations about what kind of work environment you want.

1. Where Are We Today?

  • What is our environment like today?
  • What are the perceptions of our staff and our managers?
  • What if any respectful workplace issues exist in our environment?
  • Are there any policies, guidelines, procedures, unwritten processes in place now?

2. Where Do We Want To Go?

  • What is the goal?
  • What kind of environment do we want to create?

3. How Do We Get There?

  • What knowledge and skills are required to get to where we want to be?
  • What type of training will help us?
  • What processes or procedures will help us?
  • Who will lead the way?
  • What do managers and supervisors need to know and do?
  • What do staff need to know and do?

4. How Do We Know How We’re Doing?

  • How will we measure success?
  • How will we follow up?
By Gerdi Stewart
© Pursuit Communications, 2004

Gerdi Stewart is a speaker, trainer and consultant in effective business communications. Gerdi has been educating and motivating audiences on communication skills, leadership skills, customer service, teambuilding and workplace morale since 1997. To bring Gerdi’s expertise to your organization or conference contact her at pursuit@shaw.ca or 204-284-1234.

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